Delivery & Returns
We know how important a fast, reliable delivery service is. Within the UK, we almost always deliver within five working days*, and we don't charge you for delivery on orders over £25. Orders under £25 will incur a delivery charge of £2.95.
Delivery charges will apply for international orders and you will be quoted a delivery price once we have received your order, postage is charged according to weight. All international orders are on a proforma basis and so we will despatch your order once your invoice has been paid in full.
Out of Stock Collection Items
*On occasion, there may be items out of stock so delivery can take longer. If there is a delay in obtaining the out of stock items we advise you and part ship the bulk of your order, despatching late items as soon as they are available.
If your order is urgent please call us on 01553 816 083 and we'd be happy to help and accommodate your needs.
All of our products are supplied on 28-day returns policy from despatch.
To return any items from your order just let our customer service team know within the 28-day return period, stating the reason why you wish to return them. A customer service representative will provide a returns authorisation number which should be quoted on an accompanying note or letter.
You will receive a refund once we have received and checked the returned order and only if the products are found to be as new. Damage items will be chargeable and unauthorised items not part of the order will not be refunded. You will be refunded using the same method with which you paid for your original order.
Badger Learning Returns Team
Hardwick Industrial Estate
We will not be responsible for any damage or loss in transit and recommend that you use a recorded delivery service
Digital Resource Refunds
In the case of digital resources (eBooks and digital downloads), please notify us in writing within 7 days outlining your reason for applying for a refund. If the digital resource does not perform as described or has an error or defect, we will either provide a replacement or issue a full refund. Refunds will not be granted in situations of purchase abuse.
Upon processing your refund we will remove your access to the digital/electronic resource.
In the case of software or other downloadable electronic product, we do not make any representation or give any warranty or undertaking that the functions of such product meet your requirements or that the media is compatible with any computer system on which it is used or that the operation of the software will be unlimited or error-free. In no event shall we be liable for any damages whatsoever arising out of the installation of such product. You assume responsibility for selecting the product to achieve your intended results and for the installation, use of and results obtained from that product.