Digital Downloads FAQ's

Please see below for the frequently asked questions regarding eBooks and eBook downloading.

What do I need to be able to read my eBooks?

All eBook files are protected by Digital Rights Management (DRM). The file type we use - .ascm - is only compatible with Adobe Digital Editions. This software is free and available from http://www.adobe.com/products/digitaleditions/.

It is necessary that you download and install Adobe Digital Editions before you download your file(s).

Once you have downloaded the eBook file you will be able to open it in your downloaded Adobe Digital Editions software even if it has not opened automatically. The file you have downloaded is a Digital Rights Managed (DRM) file and is only compatible with the Adobe Digital Editions software and is not compatible with other software types for copyright reasons.

Depending on how you set your account up you can access your files on up to six computers or devices. See 'Where can I download Adobe Digital Editions?'

Where can I download Adobe Digital Editions?

Adobe Digital Editions is free and available from http://www.adobe.com/products/digitaleditions/.

We recommend you register for an Adobe account to obtain an ‘Adobe Vendor ID’ as this will:

  • authorise your computer to transfer Adobe DRM protected items between multiple computers or devices
  • read Adobe DRM protect files on up six device
  • allow you to restore your files from backup if you need to for any reason

Once registered, you will need to log in to your Adobe Digital Editions account to authorise your computer or device.  Your Vendor ID will be the email address you registered with, see the log in pop up below.

Authorise Your Computer - Adobe Editions

You can choose to only authorise your computer or device to run Adobe Digital Editions without an Adobe account but you will only be able to read files on this particular computer. Files will not be readable on other computers or devices and won’t be able to be restored from backup.  You will see the below pop up if you choose not to register for an Adobe Digital Editions account. 

Authorise Your Computer with no Adobe ID- Adobe Editions

If you choose not to authorise your computer or device any eBook downloads will only be readable on this particular computer.  Any downloaded items will not be readable on other computers or devices and won’t be able to be restored from backup if you ever need to reinstall your operating system.

Which devices are compatible with Adobe Digital Editions?

A list of the compatible device is available on the Adobe Digital Editions website.

How do I 'unauthorise' (log off) a computer or device to prevent access?

You will need to go to the ‘Help’ menu and select ‘Erase Authorization’. You will need your password to complete the authorisation erasure.

Unauthorise Adobe Digital Editions


eBook Licencing              

Our eBooks Digital Rights Management (DRM) licence agreement is for one user only.

Any eBook download can only be associated with one Adobe user account wbich will be the account you have set up. Each eBook is unique as to your downloaded Adobe Digital Editions software which is unique to you.

The licence, for copyright protection, is not electronically transferable to additional PC's or devices or usable in any software other than Adobe Digital Editions.

If you do register for an Adobe account you can, by logging into your account, transfer downloaded files to up to six devices.


Can I transfer eBooks that I have already purchased or downloaded to another computer?

  1. If you activate your computer with Adobe Digital Editions anonymously, all the purchased or borrowed books afterwards belong to that computer.
  2. If you activate your computer with Adobe Digital Editions with an ID, all the purchased or borrowed books afterwards belong to that ID.
  3. Books downloaded before computer activation of Adobe Digital Editions will not be converted or usable.
  4. Books can be copied from one device to another device only if the devices are activated with the same Adobe ID. If another device is not activated or if it is activated with another ID, a pop-up window will appear to ask for ID when opening the purchased books. You can access your eBooks using the same Adobe ID on up to six computers or devices.


I get the error message 'Unable to Download'...

Unable to Download Message

This means that the eBook file has not been downloaded with your version of Adobe Digital Editions or with your Adobe account but has been allocated a licence for another authorised version of Adobe Digital Editions. Therefore the licence is not usable or transferable and you will need to purchase the eBook to obtain access and legal use of the product.

Nothing happens when I click the 'Download' Button to obtain my eBook...

1. In order for the download to open automatically, you need to have an activated copy of Adobe Digital Editions installed on your machine before you download your eBook.

2. If you have not downloaded Adobe Digital Editions you will need to check your 'Downloads' folder on your PC. If the .acsm file has downloaded to your pc double-click this file to complete the download and open in Adobe Digital Editions.

I can't find my downloaded file(s)...

If you need to locate your ebook file it will be downloaded as a .acsm file type with the filename starting 'URLINK' try the following:

1. Check the location where your browser automatically saves downloaded files

2. Internet Explorer (Windows): C:\...[username]\My Documents\Downloads

3. Firefox (Mac): Go to Firefox | Preferences. In the General tab, look in the Downloads area. Check the setting Save Files for the download location.

4. Firefox (Windows): Go to 'Tools' then 'Options'. In the General tab, look in the Downloads area. Check the setting Save Files To for the download location.

5. Safari (Mac): Choose Safari | Preferences. In the General tab, check the setting Save Downloaded Files To.

6. Google Chrome: Choose Customize and Control Google Chrome |Options. In the Under the Hoodtab, look under the Downloads heading. Check the Download location setting.

7. Search your hard drive for the .ascm (eBook) file.

When I click my download in Internet Explorer I get a warning bar and the book does not download...

Internet Explorer has a security setting which prevents downloads from happening without a user's intervention. The user sees an alert at the top of the website window which looks like a pop-up blocker message.

In order to facilitate downloads, this feature needs disabling. To do this:

1. Open Internet Explorer.

2. Go to Tools | Internet Options and Click the Security tab.

3. Select the Internet zone and Click Custom level.

4. Scroll down the list until you find the settings for Downloads

5. Select Enable for automatic prompting for file downloads.

6. Click OK to exit Security Settings and then Internet Options.

7. Restart Internet Explorer.

If the download button is still available try to download again otherwise contact us and we will reset the download for you.

I want to find out more about the Adobe Digital Editions Software

Please go to https://www.adobe.com/solutions/ebook/digital-editions/faq.html