Faqs

General

  • How do I set up an account?

    Go to Sign in/Register at the top right of the home page and click Create an Account. Once you have filled in your details you can go ahead and place an order.

    How do I set up an account?

  • How do I change my password?

    Go to Sign in/Register at the top right of the home page and look under Registered Users. You will see a Forgot Your Password? link or click here

    How do I set up an account?

  • What payment method can I use?

    If you are a UK school you can order on account provided you have one. If you do not have an account you can register online or contact out Customer Service Team on 01553 816082. You can also order via credit, debit card or PayPal if you are a UK based school or private individual.
    International orders will be issued with a pro-forma invoice including a quotation for delivery and will be despatched on receipt of the full balance on the account including any delivery charges.

  • Can I use a Purchase Order Number?

    If you have an approved account, you can order using a purchase order number that we will quote on your invoice. This can be entered at checkout.

  • How do I view my purchase history?

    To view your purchase history, click on My Account on the top-right of any page when you are logged in. Then click on the My Orders tab. Any orders you have placed online will be displayed in list form. Click on View Order to view a summary.

    How do I view my purchase history?

  • How do I Return My Order?

    If you wish to return an order you will need to do within the specified period on the invoice. See our returns advice here

  • Can I order a catalogue?

    Yes please enter your details here and we will be happy to send one out. Alternatively, you can view our current catalogues online here

  • Can I see sample pages of your titles?

    We hold sample pages on many titles and you can view these online by browsing to the collection or title and looking for the Look Inside tab on the image.
    If you are unable to see the sample pages you require, our Customer Service Team will be happy to help.

    Can I see sample pages of your titles?

  • Do you provide Accelerated Reader™ labels?

    We do provide Accelerated Reader™ labels free of charge with orders for Accelerated Reader Collections. We supply labels on a sheet ready for you to place on the books.

  • Do you provide Book Band Stickers?

    Some products (such as our popular Mixed Banded Boxes) include book band stickers free of charge. Please see the product details to check if they are included. We also offer Book Band Sticker for sales in our Banded Accessories range.

  • Do you provide Protective Book Jackets?

    All reading scheme and guided reading books are supplied fitted with free protective jackets. We do not sell protective book jackets separately.

  • Do you charge VAT?

    If you have purchased a product with an eBook PDF resource that is supplied on CD you will have been charged VAT (at the current rate) for the value of the CD resource. Books and downloadable products are exempt from VAT but books on CD incur VAT under UK law.

  • What is the delivery period for an order?

    Our standard delivery period is five working days for UK orders. We aim to deliver international orders within 10 working days. Occasionally orders may take longer if some of the titles in a collection are out of stock and are unavailable at the publisher. If this is the case, we will contact you to inform you of the situation and give you the option to part-ship your order and send the remaining part free of charge as soon as it is available. We will ensure we keep you informed at every stage of the process.

  • What are your delivery charges?

    Delivery for orders over £25 is free in the UK Mainland, and £2.95 for orders under £25. For other areas please see our delivery charges here.

  • Are your services impacted by COVID restrictions?

    We are continuing to operate during the pandemic, following government guidelines on social distancing, increased hygiene and allowing staff to work from home where possible. We are further following CILIP guidelines on quarantining books prior to despatch, which may impact on your delivery times.

  • What’s the best reading scheme for my school?

    We know that a new reading scheme is a significant investment for any school, and teachers will want to ensure the books they buy are just right for the school's needs over the next few years.

    Key educational publishers such as Collins, Oxford and Pearson offer a range of reading schemes from professional literacy experts, authors and editors but which is right for your school? Read our full guide to reading schemes here.

  • What are the best phonics resources for my school?

    There is so much information out there regarding phonics that the task of wading through it all can feel insurmountable. So, we have collated some FAQ answers and framework explanations here.

  • What is Accelerated Reader™?

    Accelerated Reader™ (AR) is a whole class management and monitoring programme that aims to foster independent reading in primary and secondary school pupils. It is currently the most popular reading practice software in UK schools. Developed by Renaissance Learning, it allows teachers to monitor the reading development and practices of their pupils, and provides tools to quickly ascertain their reading level, reading age and comprehension level. Read more…

  • What are Book Bands?

    Book bands are a popular way of grading books by difficulty level. Each level has its own colour and can be used for reading scheme books and ‘real’ books. This helps teachers to easily discover books that meet the needs of individual pupils whilst bringing variety and breadth to children’s reading diets and helping children to get the most out of reading for pleasure. Read more…

  • What is Guided Reading?

    Guided reading was first introduced in the late nineties and continues to be one of the most popular ways of teaching reading at primary level. It describes the practice of teaching pupils reading skills working in small groups differentiated by ability. Guided reading sessions are mainly focused on developing comprehension skills. Read more…